I work for one of those really great companies that likes to find ways to help me be more productive and to expand my skill set. It’s almost like they want me to be a great Loan Officer or something! As a result, I’ll be out of the office from Wednesday through Friday this week attending a CORE training event in Palm Springs. I’m not sure how I’m going to handle sunny weather and warm temperatures but I promise to not embarrass our wonderful state by wearing Birkenstocks with wool socks. That’s an Oregonian give away right there.
The CORE is a fantastic program and is designed to help teams deliver truly exceptional service to their customers and business partners alike. As we all know, the mortgage process has become more complicated and now more than ever it’s important for customers to have world-class service when making the biggest purchase of their life. Having gone through a purchase recently myself, I can tell you first hand that there is a lot of angst with the process – even when you have been doing mortgages for over 20 years.
As much as I know I’m going to get some flak about being in Palm Springs soaking up the sun, in reality the CORE program is pretty intense and I know that I am going to be seriously challenged over the next few days. I can’t wait to share what I learn with my team and with my customers and business partners when I come back. Have a great rest of your week and thanks as always for your support.